We've tried to answer as many questions as possible below, however, if there is anything specific that you would like to know you can drop us a line on info@brighthq.com.au.
  • General Questions
  • COVID-19 Policies
What is your capacity at Bright HQ? 
Bright HQ is ideal for meetings, brainstorming sessions, training courses, workshops, seminars or other small events. Our flexible, open space allows for up to 20 people around tables.

What is available to me when I make a booking?
Your booking will include perks like free wifi, a big 10sqm Whiteboard Wall, 50’ TV, one exclusive space as well as the Coffee Room which includes complimentary tea & coffee, plus much more.

Looking for something specific? Drop us a line as we'd love to help you. 

Can I make a booking after work hours? 
Yes absolutely (well within reason … we like to go out and have some fun too)! If you are considering a weekend or after-hours booking, get in touch and we will check the availability of our team and the room.

What is your payment process like? Do you accept deposits prior to confirmation of my booking? 
We’re a pretty popular venue! In order to reserve your booking, we ask that you pay the full hiring fee within 7 days of booking. If you believe there will be an issue with your payment, please discuss this with us as soon as possible.

Can I book multiple events in advance? 
Absolutely. As long as you are happy to stick to our normal booking terms & conditions. Each case is different and the best option would be to call us on 07 3666 0924 or email us to discuss the details.

I'd love to go ahead with my booking! What are my next steps? 
Our team (including our lovely office pooch Biscuit) are looking forward to welcoming you at Bright HQ!
Please email info@brighthq.com.au to see if the date you are planning is available. Once you have confirmed availability, our friendly team will look after your booking via email or over the phone.

What are your cancellation terms? 
Change of plans? We are bummed to find out that you need to cancel the booking … For weekday bookings, you can receive a 50% refund if you cancel 14+ days prior to your booking. No refunds will be provided for cancellations less than 14 days prior the booking. Weekend bookings are not refundable.

If you need to move your booking to another date, this will be treated as a cancellation & re-booking.

What type of public liability cover do I need to hold? 
We require everyone who books our space to hold a general public liability insurance.  
What coffee options do you have near Bright HQ?
Looking for your nearest caffeine hit? We’ve got you covered with Sippy Tom (coffee shop) conveniently located right next to us and makes a mean coffee and delicious food!

Do you provide catering at Bright HQ? 
If you want us to sort out all the catering for you, say no more and order our full day package which includes room hire, selection of teas and coffee, morning and afternoon tea + lunch! 

Please note we don’t offer catering for weekend bookings! However, we’re happy to suggest a range of self-catering options. 

Am I able to self-cater my booking?
Absolutely! Feel free to tell us what you want and we can suggest a couple of good options based on your preferences. Or get creative with your favourite caterer. Our one limitation is red wine.

Not to discriminate against red wine … we all love how it tastes! … but unfortunately, we don’t like how it looks on our woollen carpets. 

If I don't want catering, what other options do I have? 
If lunch or a drink is what you’re after, don’t stress – you’re smack bang in the middle of the cafe, restaurant and bar precinct of Teneriffe!

– Sippy Tom: Literally next door to Bright HQ, perfect for a quick sandwich or something more substantial. 
– Zero Fox: Think Japanese and Korean eats in a chill environment + a bar.
– Streetcorner Jimmy: 3 doors down and good aussie pub fare
What parking options do I have?
Once you book with us, you receive a complimentary car park in our underground parking space. You can find additional parking within walking distance of HQ can be found on Dath St, Vernon Terrace, Ethel St and Florence St.

Still confused? Let us know and we will email you a parking map which has everything you need and more! 

I/My Attendees don't live in Brisbane! What sort of accomodation is available near Bright HQ? 
Hello and welcome to the Sunshine State! Bright HQ is located in Teneriffe – on the fringe of Fortitude Valley and 2.5 km from Brisbane’s CBD!

We recommend the following accommodation options to you (you are welcome to do your own research of course)!

- Sage Hotel, James Street (3 mins to HQ)
- The Calile Hotel, James Street, (3 mins to HQ)
- Ovolo: The Valley, Emporium Complex (3 mins to HQ)
- M&A Apartments, Ann Street (5 mins to HQ)
When is the best time to visit Bright HQ for a quick look? 
We (our dog Biscuit especially) are always happy to welcome visitors into Bright HQ!
Please call us on 07 3666 0924 or email us to organise the best time for a visit.

What room layout should I request? 
Our space is flexible in terms of layouts! Whether you want your event setup in theatre, classroom, u-shape, boardroom, or pods – we’ve got you!

We prepared this page about the most popular room configurations, including photos. We understand that each booking is unique and are ready to assist you with finding the best layout for your event.

Is there anything I should bring with me? 
Have a look at the AV available at Bright HQ and if you think you will need an adaptor to connect your laptop to our TV, please bring one with you.

Water, tea & coffee will be available for you throughout the booking, so you are covered on that front! If you are unsure about anything, please get in touch and we will do our best to assist. Otherwise, don’t forget your positive mind and creativity.

The most important question of all ... where does Biscuit fit into my booking? 
Our office warrior Biscuit is always happy to greet you once you walk in and keep your energy up once you go on breaks.  
What COVID-19 rules are we running off?
Bright HQ has made a number of changes to ensure your safety and comfort whilst working efficiently from our space. As a small venue we well positioned to offer you an alternative to working from home, as well as a space for teams to come together, regroup and plan the road to recovery.

- Exclusive use. As Bright HQ is a small venue, your group would be the only one here (beyond our staff) 
Additional cleaning. Every surface (and door knob) is wiped down with antibacterial wipes after each group
Single use crockery. Cups/cutlery etc is all disposable
- Keeping clean. There is a sink in the training room (along with hand wash) and we also have hand sanitiser available
- Keeping fresh. As we are on the ground level, we can keep doors open for fresh air (vs just relying on air conditioning)
Contact tracing. As per government requirements, all attendees at Bright HQ will be required to fill out our contract tracing form (or provide the information prior to attendance).
Capacity. We are currently able to operate at full capacity (max 20 people, based on 1:2 square meters)

Changing restrictions.
We appreciate that restrictions and requirements can rapidly change with respect to COVID-19. The Bright HQ team continues to monitor all Queensland Government requirements and will make operational changes to ensure compliance. Should restrictions change between the time of booking and the running of your event, we will discuss the best way forward with you.